IT Help Desk Specialist

Job Title:	IT Help Desk Specialist
Experience:	2 to 4
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	Provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. The goal is to create values that will help preserve the company’s reputation and business.
Qualifications:	2-4 years of experience Proven experience as a help desk technician or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science, or relevant field Prefer having a Certificate in CompTIA A+, ITIL Foundation, Microsoft Certified Solutions An excellent Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Contact:	Apply

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