Junior Customer Service

You are responsible for Chefaa customers Experience through:

-Tickets Complains.                 -Confirmation and follow up calls.

-Customers feedback.              -Documentation for replies.

• Responding promptly to customer inquiries and Handling their issues.
• Taking Feedback from customers about the whole experience [calls].
• Follow up contact us emails and assign it to whoever is responsible, [Tickets from freshchat 24/7].
• Refill orders monthly filtration plus follow up calls.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints and all support calls.
• Knowing our products inside and out so that you can answer questions.
• Taking the updated information from the operations managers.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Monthly report of development for the COO, and provide daily updates for the operation team managers.

• Bachelor’s Degree is must
• Ability to stay calm when customers are stressed or upset.
• Organized and concentrated while dealing with our customers.
• Comfortable using tech-assets.
• Excellent communication skills.
• Represent our company image in a professional way.