Customer Service Team Leader

Responsibilities and Duties:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary..
• Ensure customer satisfaction and provide professional customer support.

Key Skills:

• Good negotiation ability.
• Must be a very good communicator with excellent customer service skills
• Familiarity with credit collection processes.

Required Experience and Qualifications:

• 3-5 years of experience in the same field preferably in a corporate or banking environment  
• Working knowledge of MS Office and databases
• Candidate must possess at least a bachelor’s degree