Hub Operation Leader

Job Title:	Hub Operation Leader
Experience:	3 to 5
Location:	Egypt, Cairo
Category:	Customer Service/Support, Logistics/Supply Chain, Operations/Management
Description:	Communicate and coordinate with the customer account management teams in terms of capability and scheduling jobs to ensure timely action to the customer Train, Mentor, and develop direct reports Monitor and manage schedule and shifts of all the team members to ensure the availability of adequate staffing Facilitate the flow of information horizontally and vertically Monitor operations team members to ensure that the full inbound cycle is done. Monitor and control operations team members to ensure that the full outbound domestic cycle is done . Manage the company fleet (Couriers & admins) Assure the ground courier daily production as per the standards Monitoring the vehicle tracking system in a way to minimize the long route, as well as minimizing fuel consumption. Supervise the ground courier’s routes with the ground courier’s leader to optimize the best daily performance. Prepare, monitor, and control outbound performance analysis for the warehouse staff. Generate and handle all receiving shipments tokens by back office and making the shipment ready for collection. Analyze and identify all performance-related issues and ensure appropriate steps are taken to prevent losses. Ensure proper handling of cash according to the procedure Prepare, monitor, and control client incidents and complaints to ensure its resolved on time to avoid losing any customer business Handle all COD issues .
Qualifications:	Bachelor’s Degree Very good communication skills. Very good problem-solving skills. Very good problem-solving skills. Good Skills (Excel and PowerPoint). Very good Leadership skills. Ability to define problems, collect data, establish facts and draw valid conclusions 1 – 3 years of delivery/courier operations experience.
Contact:	Apply

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