| Employer: | Ali Abdulwahab Al Mutawa |
| Job Title: | Assistant Store Manager |
| Location: | Al Kuwait, Kuwait |
| Job Type: | Unspecified |
| Category: | Sales |
| Description: | SALES: – Assists to ensure monthly sales target is achieved and that all sales opportunities are maximized – Monitors and aligns Store Management Team regarding store activities, item movement, replenishment, out-of-stock, etc. – Checks after sales activities and transactions from item home delivery, to customer’s experience and feedback – Participates in leading the store/showroom team in planning and organizing additional opportunities to promote sales (e.g., showroom exhibition, trade shows, product sale/promotion, etc.) – Works with the Marketing Team for support in any planned in-store promotion, seasonal sale and media communication VISUAL MERCHANDISING/INTERIOR DESIGNING: – Checks and monitors standard application of in-store/showroom displays/designs of the Visual Merchandising and Designing Teams – Works with the VM and Designing Teams in floor layout and presentation, housekeeping, as well as, replenishment principles as per brand standards – Checks that guidelines and standards for visual presentation and store/showroom interior designing are being followed STOCK LOSS CONTROL: – Implements safety and security control measures which include safety of employees, customers; security against merchandise loss, damage, theft, pilferage and crisis prevention of store/showroom (e.g., fire) – Ensures that store/showroom is within predefined yearly stock loss/aging target/margin – Ensures that store/showroom accurately carries out all loss prevention activities e.g., POS activities, customer traffic, facilities use, etc. – Involves self in continuously seeking opportunities and awareness to reduce stock loss STAFF MANAGEMENT AND SUPERVISION: – Ensures that all staff attains highest possible levels of customer service, manpower and work productivity – Ensures delivery of highest standards of in-store/showroom training including weekly communication meetings, regular debriefs, product knowledge and on-job trainings – Recommends staff areas of training needs and ensures that these are addressed through training and development – Monitors staff performance and identifies potential employees to be put under development programs STORE/SHOWROOM OPERATIONS: – Ensures systematic flow of work and standard operations, showroom policies and procedures, rules and regulations – Ensures cleanliness and orderliness and proper showcasing of items with regards to health and safety – Ensures daily bank deposits, petty cash control and liquidation – Ensures awareness in internal communication e.g., emails, memos, incoming/outgoing business correspondences – Ensures standard activity compliance of online customer service staff e.g., contact center agents, in-store CS representatives or Helpline Desk staff – Re-checks customer item return/exchange/discount/promo transactions / stock transfers, delivery and inventory documents – Heads the periodical/yearly store/showroom inventory/stock-taking – Supports management decisions, requirements, expectations and deliverables – Performs other related duties and responsibilities as directed by his/her Line Manager/s |
| Qualifications: | |
| Experience: | Min: 1 Max: 3 |
| Salary: | Unspecified |
| Contact: |
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