Business Analyst – khaltura!

Job Title:	Business Analyst
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Business Development, Customer Service/Support, Analyst/Research
Description:	Advises and provides expertise on issues relating to LOB Account Specific SOP’s. Demonstrate experience in applying contemporary improvement techniques and producing results for a function Defines department training requirements resulting from process or system. Analyzes qualitative and quantitative data and identifies opportunities. Performs analysis of large client data sets and provides recommendations for improvement related to the project with limited direction. Proactively determines areas for drill-down focus and conducts follow-up analyses to understand the drivers of performance gaps. Identifies gaps that may be contributing to overall business and CX results. Reviews client documentation related to the initiative. Conducts assessments Facilitates and conducts root cause analysis to determine the underlying drivers behind gaps Works with multiple teams of business practitioners to synthesize findings, develop solutions, assessments, and/or improvement recommendations and facilitate execution of initiatives. Collaborates with clients and other stakeholders on improvement projects.
Qualifications:	Strong analytical thinking as well as problem-solving skills; proven ability to apply quantitative data analysis techniques to improve work processes. Strong organizational and project management skills. Strong problem-solving skills; proven experience in consulting or improving business and/or CX processes. Able to establish a course of action for self to accomplish a series of specific goals while using appropriate resources. Good written and oral communication skills; strong interpersonal communication and ability to work well in teams. Strong client service orientation. Experience with contact centers, customer satisfaction, or CX data analysis is preferred. Experience with statistical concepts and applications. Experience working in an environment where work activities and deliverables are dependent on a diverse group of technical and business functional experts. Experience working in an emerging and rapidly changing environment. Demonstrated ability to meet deadlines, even in a demanding and changing environment Must have proficiency with contemporary analytic technologies. Advanced Excel knowledge. Power BI is a plus.
Salary:	17000 to 30000
Contact:	Apply

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