Technical Support Specialist

 Published Date: August 27, 2021
Job Title:Technical Support Specialist
Experience:2 to 4
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:IT/Software Development, Engineering – Telecom/Technology
Description:

   Ensuring that all technical aspects are functioning optimally. Overseeing and maintaining company

hardware and software systems. Resolving technical issues concerning staff accounts or company

software infrastructure

Responsibilities :

 Installing and configuring computer hardware, software, systems, networks, printers, scanners. Plus, any other hardware or software products

 Handling company staff technical support cases

 Maintaining system functionality and Troubleshooting hardware and software issues with SLA

 Following up with customer to ensure first call resolution and achieving 100% customer

satisfaction Rate

 Use various administrative department tools and resources for incidents resolution

Qualifications:
  • Degree in Engineering, Information Systems or equivalent
     
  • 3 years’ experience in large-sized organization
     

SolidKnowledgeofadministeringMicrosoftapplications&most recent technology

 FluentlySpeakingbothArabic/English

 

Qualification :

  • MCSE MCITP Certification is a Must
Contact:
Apply

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Posted in Engineering - Telecom/Technology IT/Software Development