Technical Support And Customer Care Specialist

Job Title:	Technical Support And Customer Care Specialist
Education:	Bachelor’s Degree
Location:	Egypt, Giza
Category:	Customer Service/Support
Description:	Handle customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent support to customers in the areas of problem-solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Provide responsive and competent customer support Ensure that all customer issues are resolved at the first instance. Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database
Qualifications:	Males Only needed Skills in providing an exceptional customer experience. Skills in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time-critical environment. Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice
Contact:	Apply

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