IT HelpDesk

 Published Date: August 22, 2021

Employer:	Taajeer Co.
Job Title:	IT HelpDesk
Location:	Jeddah , Saudi Arabia
Job Type:	Full Time Employee
Category:	Information Technology
Description:	Job Mission: Responding to queries via Email phone or Helpdesk portal, resolving hardware and software issues assigning tickets, and preparing reports. Job Responsibilities: Provide technical assistance and support for incoming queries and issues related to computer systems Training other staff members on troubleshooting and diagnosing problems. Writing, editing, and revising training manuals for new and updated software and hardware. Providing technical assistance for questions and problems. Following up with customers to ensure full resolution of issues. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
Qualifications:	Running reports to analyze common complaints and problems Resolve all hardware and software issues.
Education:	Certification / diploma
Salary:	Unspecified
Contact:	Apply

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Posted in Information Technology