IT Help Desk Specialist – HQ

 Published Date: August 8, 2021
Job Title:IT Help Desk Specialist – HQ
Experience:1 to 3
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:
  • Help desk agent (solve daily issues for normal users (Internet, network share, printers, scanners, office application…).
  • Diagnose hardware and software problems, and replace defective components.
  • Establish, build & maintain the company’s’ data networks (Computer Network, Telephone network, Security systems network (Access control, Surveillance systems…).
  • Install data network cables (computer, Telephone & Security networks).
  • Maintain an inventory of parts for emergency repairs.
  • Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
  • Work with a Copper and fiber cables. (CAT5, CAT5e, CAT6, fiber)
  • Terminate and test UTP cables.
  • Make installation, racking and stacking for equipment like (switches, routers, UPSs, Indoor/outdoor cameras, etc…)
  • Install cables runs, patch panels and cress connects.
  • Work With patch panel , trunks, ducts, flex pipe
Qualifications:
  • Bachelor’s Degree.
  • 1 to 3 years of relevant work experience in the Information Technology area.
  • Proficiency in computer and printer hardware.
  • Ability to follow technical procedures accurately.
  • Ability to work under pressure and meet deadlines.
  • Ability to work as a member of a diverse team.
  • Ability to work within industrial facilities.
  • Strong interpersonal skills.
  • Willingness to adapt and innovate in all areas of technology
  • Technical reporting skills.
  • CCNA & MSCE is preferred.
  • Must have experience with the following equipment (Tester , Avo meters, Soldering Irons & Stations)
  • Knowledge of basic electricity related to telecommunications (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC).
  • Solid experience with desktop, monitor and printer motherboard hardware using hot air equipment.
  • Must have experience with CCTV Camera installation and implantation
Contact:
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Posted in Engineering - Telecom/Technology Installation/Maintenance/Repair IT/Software Development