Duty Manager

• Direct, oversee, and manage daily operations for our organization
• Uphold and enforce company policies and procedures and implement new processes
• Suggest changes to operating standards in order to improve the efficiency of work
• Set departmental goals and create plans of action for achieving them
• Work with the HR department to resolve employee issues and complaints
• Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
• Maintain an efficient, organized workspace that encourages productivity at all times
• Complete daily operational tasks in a timely manner
• Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
• Build and maintain positive client and customer relationships
• Set-up and attend company meetings as required
• Train new hires in company processes and procedures
• Organize and distribute schedules and assignments
• Assist with budget creation
• Maintain open lines of communication between all departments

Bachelor’s degree in hotel and truism preferred

2+ years working in a management position and familiar with such duties and responsibilities

In-depth knowledge of our specific industry a plus

Service industry experience

Excellent customer service skills

Ability to consistently maintain positive client relationships

Exceptional time-management and task-delegation skills

Computer literate and proficient using Microsoft Suite

Organized and detail-oriented

Outstanding communicator both verbally and written

Dynamic personality and strong leadership skills

only Giza resident