Customer Service Representative – GoLodger.com

About Golodger:

GoLodger is a platform and an App that facilitates the online rental of Vacation Properties in Egypt. 

Responsibilities:

• Respond to client queries on phone, website chat, Facebook page and whats app
• Ensure the processing of customers booking requests received on the system
• Obtain and upload property information from property owners to our website
• Update property calendars on regular basis
• Provide customers with all required information related to the company services, policies and pricing
• Follow up on all customer related issues and provide timely feedback to customers.
• Resolve customer complaints and requests in a highly professional manner.
• Document and escalate all website technical issues observed or received from client
• Update customer service tracker in details with all client interactions
• Stay close to the property owners and helping them in managing their properties
• Assist property owners from A-Z to in rental transactions
• Perform telesales activities and calling new leads
• Accurately acquire all property information and posting them on our website.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Provide feedback on the efficiency of the customer service process

• Living close to Nasr City
• Basic command of English Language
• Excellent listening and interpersonal skills
• Hight attention to detail and accuracy
• Customer service orientation
• Strong verbal communication skills.
• Demonstrates a positive, enthusiastic, friendly attitude.
• Capability to work under high pressure
• Flexible team player with ability to work on own initiative towards deadlines.
• High problem solving skills
• Natural interest in dealing with and following up on customers
• MS Office computer skills
• Accuracy in handling all assigned tasks.
• High attention to details
• Discipline, attendance and punctuality.