Customer Care & Complaints Specialist

 Published Date: July 13, 2021
Job Title:Customer Care & Complaints Specialist
Experience:3 to 5
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Collect & handle complaints from all channels (Call Center / Survey / CPA / Social Media .. etc.)
  • Contact customers directly to handle complaints, listen attentively to support, offer solutions and alternatives.
  • Contact and collaborate with other departments / stockholders and perform all the proper actions solve the customer issue.
  • Follow up the complaints’ resolution transactions to ensure efficiency & effectiveness . 
  • Investigate and recommend actions to ensure the highest possible standard of service is provided to customers.
  • Continually review the systems in place to improve the efficiency of the service and the learning from complaints.
  • Ensure the accurate recording, tracking, monitoring, statutory reporting and analysis of all complaints.

 

Qualifications:
  • Bachelor Degree
  • Very good command of English
  • Good computer skills (MS Excel, MS Power Point, MS Word)
  • Excellent Problem Solving & Communication skills.
  • Have the right attitude and flexibility.
  • Customer service skills with a previous experience in Customer Service / Customer support / Call Center is a must.
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Posted in Customer Service/Support