Service Advisor Automotive

 Published Date: June 28, 2021
Job Title:Service Advisor Automotive
Experience:2 to 5
Location:Egypt, Giza
Category:Engineering – Construction/Civil/Architecture, Operations/Management, Engineering – Mechanical/Electrical
Description:
  • Recommending upcoming periodical checks/maintenance to prospective customer by phone.
  • Receiving/managing reservations.
  • Confirming the shop’s operational status and stock confirmation of necessary parts, and instructions for arrangements.
  • Greeting customers promptly.
  • Confirming and updating information on customers’ vehicle files (creating files for new customers).
  • Confirming and identifying contents of customers’ needs.
  • Price quotation using specified forms.
  • Filling repair order sheets and processing.
  • Confirming progress of activities, contacting customers.
  • Contacting customers for additional work and obtaining approval.
  • Promoting and selling recommended products.
  • Explaining work duties to customers.
  • Advice to customers on vehicle use, explaining/recommending next inspections/ repairs.
  • (Confirming customer satisfaction and dealing with complaints through follow-up calls)*
  • Other duties as assigned by the supervisor.
Qualifications:
  • Education: B sc. Mechanical Engineering or equivalent.
  • Experience: from 2 to 5 years in similar position.
  • Language Skills: excellent written and spoken English.
  • Computer Skills: Ability to use Microsoft Office to include Microsoft Word, Excel and Email.
Contact:
Apply

Collected from:

Posted in Engineering - Construction/Civil/Architecture Engineering - Mechanical/Electrical Operations/Management