Customer Support Representative

 Published Date: November 20, 2021

Job Title:	Customer Support Representative
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Provide exceptional support for our applications and associated services  Answer phone calls, chat, and emails to troubleshoot issues customers face when using the client’s products, including account access, setting up templates, sending documents, billing, etc…  Meet and exceed your service level goals  Achieve ~ 90% or higher on closed case surveys  Achieve 10% or less for call abandonment rate  Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and SalesForce  Proactively identify improvements to the product, identify bugs, and otherwise determine opportunities to enhance the customer experience.
Qualifications:	English proficiency B2  General understanding of internet technologies  Understanding of Windows XP and Apple OS 10 a plus  Ability to work in a collegial fashion with peers in other organizational units  Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment  Previous experience in a customer or technical support role a plus
Contact:	Apply

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Posted in Customer Service/Support