Logistics & Customer Care Coordinator

Department: Customer Service 

Location: Cairo, Egypt 

Title: Logistics and Customer Care Coordinator 

Reporting to: Regional Operations Manager based in Paris 

1. Main responsibilities and tasks: 

• To perform crosstrade shipments administration tasks, 
• To organize import operations and documentation to our stock warehouses, 
• To monitor stock level with warehouses on weekly, Monthly basis, 
• To prepare proforma invoices for customer, 
• To prepare shipping instructions with FFW, and coordinate shipments with freight forwarders, suppliers based on Incoterms and inspection companies. 
• To organize cargo release/delivery by truck to final destination from stock areas, 
• To prepare shipping/export documents (BL, Commercial invoice, ALCOO, Packing list, Cargo tracking notes…) to ensure customers’ clearance of goods at destination. 
• To coordinate shipments with third parties in order to comply with clients’ expectation 
• To provide continuous communication to the customers & orders follow-up with the suppliers, shipping lines and banks. 
• To update and follow-up third parties’ invoices’ settlement. 
• To follow-up potential customers’ claims. 
• To comply with Internal KPI and back up process. 
• To communicate with internal departments when needed (Sales, Supply Chain, Credit department.) 

Candidate’s Profile: 

Experience 

• Previous experience in international trade and/or logistics is a must
• Proficient to fluent English, a second language would be a plus
• Knowledge of LC is compulsory with knowledge of ISBP and UCP
• Knowledge of Incoterms.

Interpersonal Skills 

• Ability to prioritize and strong organizational skills
• Excellent written and verbal communication skills, multi-tasking, initiatives and strong attention to detail required
• Customer Service oriented
• Team spirit
• Problem solving
• Willingness to be flexible and tolerant in a changing work environment while maintaining efficiency

Compensation and Benefits: 

• Office timings: Sunday to Thursday 9 am to 6 pm
• Vacation days: 21 business days
• Medical insurance fully paid by XX
• Annual discretional bonus