Senior System Admin

Al Salam University in Egypt (SUE) is a private university in the center of delta, established by presidential decree no. 557 for the year 2018 operating according to both national and international standards.

(For more details, you may visit our web site: https://sue.edu.eg)

We are looking for Senior System Admin as the following job description :

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures

• BSc/BA in IT, Computer Science, or relevant field
• MCDA or COMPTIA  A+
• Proven experience as a Service desk Specialist or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control