Guest Relations Supervisor – Alexandria

Main Duties:

• Supporting and supervising reservation team.
• Supporting administration team.
• Manage guest inquiries and complaints.
• Follow up with guests.
• Handle guest complaints
• Working as a link between guests and administration.

• Bachelor Degree.
• 5 years or more experience in the customer services field
• Analytical and problem-solving skills
• Very good communication skills
• Work under pressure
• Stress management skills
• Excellent command of English Language; written, spoken.
• Ability to deal with guests, handle their requests and answer their calls in a professional manner.
• Ability to use the System to create our guests’ profiles, monitor the agenda, and update checking in/out records.
• Ability to use MS office
• Ability to use the system in posting data and printing reports.
• Attention to details and spotting errors.
• The ability to work closely with the medical team to coordinate doctors visits and appointments.
• Taking ownership and having a high sense of responsibility.
• Ability to work within a team.