Quality Assurance Supervisor

 Published Date: November 2, 2021
Job Title:Quality Assurance Supervisor
Experience:4 to 7
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Quality
Description:
  • Prepare quality reports in relation to the sales content issued by the sales team.
  • Follow up the implementation of the company’s standards and policies in sales calls and offers.
  • Conduct a survey with customers to measure the customer satisfaction.
  • Analyze the results of customer surveys and generate reports to address problems and solutions.
  • Listen monthly calls for the agents to make sure that quality standards are delivered.
  • Make an investigation when it needed.
  • Prepare reports for different departments or upper management.
Qualifications:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite or related software.
Contact:
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Posted in Quality