Senior Account Manager (Digital)

 Published Date: November 2, 2021
Job Title:Senior Account Manager (Digital)
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Sales/Retail, Media/Journalism/Publishing
Description:
  • Be the primary point of contact and build long-term relationships with customers.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate with clients to resolve issues and inquiries.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Deliver clear required briefs to the operation teams.
  • Support, coach and lead team of account executives.
Qualifications:
  • Bachelor’s Degree in an appropriate field of study.
  • 5+ years’ experience in Customer care and/or Account Management.
  • 4+ years’ proven experience in digital agency.
  • Project and program management, marketing strategies and digital integration experience.
  • Proven ability to manage multiple projects at a time while paying strict attention to details.
  • Excellent listening, negotiation, presentation, verbal and written communications, critical thinking, excellent business writing and problem solving skills.
Contact:
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Posted in Customer Service/Support Media/Journalism/Publishing Sales/Retail