Travel &Tourism Team Lead -Quotation Management

• Communicate with holidays product design admin to determine required Packages & destinations.
• Communicate with product trainer to determine required training or skills which fulfilment team need.
• Setting teams KPIs & coaching team members
• Handling the customers’ issues to give them the best service and to solve any travelling Issue.
• Making sales reports & analysis offline business.
• Reporting about required tools.
• Handling the administration and technical issues of the team.
• Reporting Suppliers Issues.

·         Bachelor’s degree.

·         5 years of experience in customer service, 2 of which as a supervisor or team lead.

·         Proficient computer skills in MS Office Applications.

·         Excellent command of the English language.

·         Excellent communication skills, people-oriented, problem-solving & negotiation skills.

·         Leadership & team management skills.

·         Performance management(Measurement)skills.

·         Task oriented & organized.

·         Reporting & data analysis skills.

·         Tourism & hotels operations experience is advantage.

·         Office & google tools skills.

·         Time management skills.

·         Proven operations teams management experience.