Customer Service Representative

 Published Date: October 30, 2021
Job Title:Customer Service Representative
Location:Egypt, Cairo
Category:Customer Service/Support, Marketing/PR/Advertising, Sales/Retail
Description:
  1. Review the Delta program to see any new orders.
  2. Coordination with the financial department to review clients’ accounts and approve orders.
  3. Recording orders on SAP with the accuracy and required data
  4. Coordination with the sales team and the customer to solve any problem related to the payments process before executing the order.
  5. Reviewing and making a daily stock balance on the SAP program
  6. Follow up and send the daily inventory balance report to sales and senior management.
  7. Communicate with customers from the beginning of order confirmation through the stage of payments to coordinate the delivery process.
  8. Make a delivery plan for orders and communicate with the sales team and warehouse to coordinate.
  9. Follow up on customers after delivery within a week at most from the delivery of orders to ensure the smooth delivery process and the quality of products and to identify any complaints or problems.
Qualifications:
  • 0-1 years’ experience in Customer Service.
  • Good knowledge of industry standards.
  • Attention to detail.
  • Good Communication skills.
Contact:
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Posted in Customer Service/Support Marketing/PR/Advertising Sales/Retail