Account Director – khaltura!

Job Title:	Account Director
Experience:	2 to 4
Location:	Egypt, Cairo
Category:	Marketing/PR/Advertising
Description:	Plan budgets and activities for account management inside the company Set up goals and objectives for all the account managers staff Provide feedback and counsel to account managers staff to meet their objectives Conduct performance evaluation using KPIs Serve as the point of contact for the client in any conflict between the account manager Understand client requirements and needs to offer suitable solutions and generate new business Ensure the timely delivery of calendars and services to clients Resolve issues to maintain and strengthen customer trust Read reports of subordinates and communicate overall progress to the CEO Covering all the Account managers when they are in a vacation in terms of meetings, shoots and communication Responsible for the new accounts distribution on the active account managers and conducting a workforce plan incase if requesting a new hire. Taking a lead in clients’ marketing and advertising strategies Leading a team to provide the utmost level of client service Liaising with clients at a senior level on a day-to-day basis Promoting the expansion of business with existing clients Completing projects to a specific schedule and within an agreed budget Using your skills to push clients, and the agency, creatively and strategically Prepare long-term and short-term goals and account objectives Build trust and long-term relationships with clients Manage records of sales, revenue, and other important data Motivate team members to exceed expected goals Estimate and establish cost parameters, budgets, campaigns, and potential ROI Supervise account management and strategies Evaluate employee performance and review employee goals Encourage account manager and officers to bring in new clients Develop and implement strategic sales quotas Learn new product and services features and benefits Provide professional after-sales support Respond to complaints and manage issues to ensure customer success and satisfaction
Qualifications:	Bachelor’s degree 2+ years of management experience. Ability to be creative and resourceful in finding effective solutions to problems and situations Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem solving skills Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Persistence in working through challenges and doing whatever it takes to get the job done Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts Ability to be strategic in developing solutions and process improvements Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Contact:	Apply

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