Customer Quality Area Manager

 Published Date: September 16, 2021
Job Title:Customer Quality Area Manager
Experience:5 to 6
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Operations/Management, Quality
Description:
  • Monthly Analysis of CSI result and to be communicated with all departments.
  • Quarterly analysis of mystery shopping results and to be communicated with all departments.
  • Monitor the performance of call center for our-bound calls (CS survey) to ensure the quality of conducted calls.
  • Monitor the performance of mystery shopping provider to ensure the quality of mystery visits.
  • Corporate with sales & aftersales functions to develop CS & MS enhancement plans.
  • Introduce the simplified operation standards to sales & aftersales departments.
  • Monitor the progress of the implementation for the simplified operational standards in owned branches & dealer network (Field visits)
  • Assessment for simplified operational standards twice per year for owned branches & dealer network.
Qualifications:
  • Bachelor Degree
  • 5 to 6 Years of experience.
  • Excellent communication skills.
  • Excellent English language.
  • Cairo residence are prefer to apply. 
Contact:
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Posted in Customer Service/Support Operations/Management Quality