AV Manager – khaltura!

Employer:	Craft
Job Title:	AV Manager
Location:	Al Wurud, Riyadh , Saudi Arabia
Job Type:	Full Time Employee
Category:	Information Technology
Description:	BASIC FUNCTIONThe AV Manager’s responsibilities include, but are not limited to: Client Management – Building and maintaining client relationships, advising clients on best practices, technical risks and potential procedural Team Management – Direct management of Events Technicians and working with Operations Manager to ensure all projects are resourced effectively Fault Reporting Management – ensure all faults are reported and escalated in accordance to contract SLAs Attend all planning meetings and be responsible for resource scheduling, crewing technical briefing Share management duties of technical staff in the delivery of live projects across all sites Managing the rota, holidays and sickness within the onsite events team to allow for the continuation of delivering best-in-class services Work with specialized production (internal and external) and facilities companies in the provision of required services Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions Project management across multiple client sites Attend/coordinate production meetings On-site management and overall responsibility of projects Providing a concise technical brief to the relevant parties Outsourcing and booking of hire equipment and additional services when required Technician duties may be required as needed Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these are rectified prior to future projects Share knowledge and best practices across the entire IT team Identify area of potential technological/operational improvements and consult with the relevant stakeholders Carry out all operations when required, usually involving out-of-hours commitments Awareness of, and compliance with the Quality, Environmental and Health and Safety policies and procedures of the client and the company TRAINING AND DEVELOPMENT Team Building – Promote and deliver team collaboration whilst maintaining team morale Appraisals – Execute annual performance appraisals for on-site and regular one-to-one performance management reviews Work with Operations Manager to identify opportunities for team training ADMINISTRATION Reporting – Collection, entry of client statistical data including SLA performance, management information, team performance and other business metrics for client Meetings – Attend regular client meetings and maintain close contact with Operations Manager to ensure effective communication and take part in monthly review meetings Documentation – Drive the creation and enhancement of all site documentation including Standard Operating Procedures (SOPs) and to work with other Senior Managers to ensure documentations processes and procedures are maintained in accordance with client and Craft’s requirements
Qualifications:
Education:	Bachelor's degree / higher diploma
Experience:	Min: 5
Salary:	Unspecified
Contact:	Apply

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