Customer Service Engineer – Incident Management

 Published Date: July 25, 2021
Job Title:Customer Service Engineer – Incident Management
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:
  • Act as a single point of contact for all our local and international clients.
  • Receive incidents and requests logged via Calls, Email and Web Access.
  • Perform initial troubleshooting steps and resolve internal cases and incidents.
  • Categorize and assemble all customer case requirements and pass them on to dedicated support teams.
  • Validate that tickets received comply with the terms of valid customer contracts
Qualifications:
  • Bachelor’s degree in computer science.
  • 2 years of experience in the IT field.
  • Cooperative attitude.
  • Customer-oriented approach.
  • Strong communication skills.
  • Self learner.
  • Able to work in a team.
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Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development