Customer Care manager

 Published Date: July 8, 2021
Job Title:Customer Care manager
Experience:10 to 15
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Sales/Retail
Description:
  • Overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
  • Act as a bridge between an organization and its clients; they ensure client satisfaction by duly fulfilling orders and on the other hand maximizing profits for a company.
  • Develop policies and procedures for the resolution of client issues and problems.
  • Responsible for arising client issues and proffer recommendations useful in addressing such problems.
  • Ensure unsatisfied Patients are compensated with free services, or discounts.
  • Oversee the hiring, orienting, and training of staff for the department.
  • Supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
  • Evaluate Personnel performance to acknowledge high-performing staff or counsel under-performing ones.
  • prepare and work around annual budget for the department to achieve set objectives.
  • Coordinate and organize projects as well as implement strategies necessary for attaining project goals.
  • Monitoring and ensure the Patient relationship management database is up-to-date.
Qualifications:
  1. strong interpersonal skills to be able to deal with people at all levels
  2. analytical skills to interpret data and trends
  3. numerical skills to understand financial and budget management
  4. a strong customer focus and excellent telephone manner
  5. leadership skills and the ability to motivate and develop staff
  6. the ability to work well in teams
  7. the ability to work under pressure, manage your time effectively and work on your own initiative
  8. a desire to help others work towards targets and develop their skills
  9. confidence and good business sense
  10. the ability to set, meet and exceed targets
  11. Excellent in Problem Solver and in motivating the employees
  12. Excellent with Microsoft office.
  13. Excellent with CRM systems and practices.
  14. Excellent English language.
  15. Medical Background
  16. Customer Operations Performance Center (COPC).
Contact:
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Posted in Customer Service/Support Sales/Retail