Customer Care Executive – Cairo

 Published Date: July 8, 2021
Job Title:Customer Care Executive – Cairo
Experience:5 to 7
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Medical/Healthcare, Sales/Retail
Description:
  1. Build up a relationship with patients and make cross-selling and up-selling.
  2. Handling Patients’ questions, inquiries, and complaints.
  3. Handling angry patient complaints, solve their problems, and verify their files from the Archive
  4. Build up brand loyalty and transferring customers into the promoter and ensure patient satisfaction.
  5. Preparing and sending quotes and proposals.
  6. Review patient’s appointments in coordination with medical director.
  7. Ensure the next appointments have been scheduled before patient dismissal (new and working patients).
  8. Ensure the consents have been assigned and uploaded daily.
  9. Research and recommend prospects for new business Opportunity.
Qualifications:
  1. Medical background (Preferred).
  2. Undergraduate/Postgraduate Education in Business Administration focused on Hospital Management (preferred).
  3. At least 5 years of experience on sales end-user customer-facing (B2C).
  4. Excellent communication skills and the ability to anticipate the needs of Patients 
  5. Ability to handle angry Patients and in extreme situations in medical failures.
  6. Target-oriented and ability to overachieve the estimated targets.
  7. Competency in English.
  8. Excellent Knowledge of Microsoft Office and CRM software.
  9. Ability to negotiate and understanding marketing skills.
  10. Self-motivated and goal-oriented, desire to deliver results.
  11. Ability to create and deliver presentations.

 

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Posted in Customer Service/Support Medical/Healthcare Sales/Retail