Senior Voice and Multimedia Administrator

 Published Date: June 13, 2021
Job Title:Senior Voice and Multimedia Administrator
Experience:1 to 5
Location:Egypt, Cairo
Category:IT/Software Development, Engineering – Telecom/Technology
Description:
1. Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
2. Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and 
vendor warranty validation to minimize risk of unplanned outages due to bugs.
3. Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
4. Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different 
geographic locations.
5. Maintain different collaboration tools such as Jabber, Teams, Zoom and WebEx, and ensure that End Users have proper training 
and awareness to ensure smooth business operation.
6. Maintain voice PRIs, and the Call Center PRIs to guarantee the operation of all voice services around the clock.
7. Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
8. Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and 
other recommendations as per Vendor assessment. 
9. Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
10. Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect
 possible failures/problems.
Qualifications:
  • Bachelor Degree in Communications / Computer Engineering
  •  Minimum 1 – 3 Years of experience in Voice and Collaboration
  •  CCNA is a minimum requirement
  • Good Knowledge in Networking, preferably CISCO products and technologies;
  •  Routing & Switching 
  •  Network Security baselines 
  •  Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
  •  IP Telephony and Unified Communication Systems.
  •  Telepresence solutions.
  •  WebEx and Corporate IM solutions.
  •  Knowledge in MS Teams or Zoom is a plus.
Salary:7000 to 10000
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Posted in Engineering - Telecom/Technology IT/Software Development