Last Mile Operations Manager

We’re looking for a highly motivated Last-Mile Manager who wants to join a fast-growing start-up and take on the challenge of their life! Our vision is to build the world’s best company, therefore we need to build the world’s best team.

The position

• Our Operations workflow has three major components: First mile – where the product is inbound and ready for order; Middle mile – where the order is hauled to inventory area; and Last mile – when the product is delivered to the merchant. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to deliver on time and in full to our merchants.In this role, you will lead and develop a team of salaried and hourly talent to ensure smooth operations for the last mile in all our warehouses. 
• Working in a highly collaborative environment, you will oversee operations and delivery, focusing on effective order fulfillment to continuously delight our valued merchants. Moreover, you will work on meeting KPIs such as On Time & Delivered in Full, Cost per run/vehicle, and enhancing customer service. You will also direct meetings, assign work as well as communicate with internal and external suppliers.

Job Description:

• Design and own end-to-end the Last-mile unit costs strategy to meet targets.
• Managing everything related to the last-mile delivery cycle including 3pls.
• Create a culture of fool-proof in the Last mile
• Maintain all HR-related aspects of the last-mile fleet including sourcing, contracting & required documentation.
• Responsible for last-mile delivery team SLA success ratio
• Manage and improve fleet management practices, team, and cost of operation

• 6+ year’s experience of logistics operations and last mile delivery in Egypt is required
• Process-oriented, well-organized with a high level of attention to detail
• Data oriented with strong analytical and conceptual skills
• Team player with effective communicate effectively with another in-house team
• Excellent team management skills specifically with last mile delivery teams
• Dynamic and able to work in a fast paced environment
• Excellent knowledge of the last mile and logistics market in the Egyptian market