IT Support Specialist

 Published Date: June 7, 2021
Job Title:IT Support Specialist
Experience:2 to 4
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:
  • Install and configure ICT hardware and software applications.
  • Diagnose and resolve hardware or software issues.
  • Preventive maintenance of ICT hardware and software.
  • Monitor company’s network infrastructure for availability and reliability.
  • Handle ICT users’ support requests, on-site and remotely.
  • Document SOP’s and perform diagnostic tests.
  • Recommend ICT hardware/software upgrades and repairs.
  • Request all needed ICT purchases (laptops, tablets, mobiles, printers, etc.)
  • Participate in team projects aiming to improve the quality IT support services.
  • Support the implementation of new ICT solutions or applications.
Qualifications:
  • Bachelor’s degree in fields related to ICT, or equivalent accredited certifications.
  • Males Only.
  • Residents of 6th October are preferred.
  • Excellent Knowledge of IT Fundamentals (hardware, software, network, security and infrastructure).
  • Excellent Knowledge of Microsoft platforms especially MS Windows 10.
  • Very Good Knowledge of Mac and Android.
  • Good Knowledge of Microsoft Azure and Microsoft 365 cloud applications.
  • Good knowledge of VoIP concepts.
Contact:
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Posted in Engineering - Telecom/Technology Installation/Maintenance/Repair IT/Software Development