IT Help Desk Team Leader

Job Title:	IT Help Desk Team Leader
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on network problems, computers, core software products, and related hardware peripherals. Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills. Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine the type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed. Installation for all new devices and application for external/ internal projects. Identifies, manage and resolve issues in a timely manner. Follow up regular upgrades for all devices and applications. Organize and file documentation pertaining to warranties and instructional guides for computer hardware. Update the user access for given IT applications for new and current employees. Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.
Qualifications:	Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years solid experience. Experience in IT fields, Managing Service desk and Technical support and network solution. Service Delivery Excellence and SLA Compliance. Strong Communication skills. Problem solving and troubleshooting skills. Specific Designations, Certifications, Licenses. ITIL& MICROSOFT Certifications. Good command of English language.
Contact:	Apply

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