First Impression Specialist

The First Impression Specialist will work directly with the branch teams, management and clients. The position holder should always reflect the image of Fagnoon and maintain our highest customer service standards.

Responsibilities: 

• Meet and greet clients, by providing positive and enthusiastic customer service.
• Conduct client’s tours through the premises. 
• Ensure informing clients with Fagnoon’s rules, policies and safety instructions. 
• Interact with clients on their level of understanding.
• Assist customers across multiple channels.
• Attract potential customers by answering product and service questions; suggests information about products and services.
• Promote upgrading tickets, art kits, and additional services offered by Fagnoon to the clients.
• Follow up with clients when needed. 
• Handle enquiries and provide timely responses.
• Maintain customer records by updating the system. 
• Accomplish customer service and organization mission by completing related results as needed.
• Identifies and escalates improvement opportunities.
• Handle client’s payments and update the system accordingly.
• Supporting branch staff in organizing events.
• Monitoring of stationary, office and technical equipment, first aid and emergency kit. 
• Report any unsafe conditions, needed repairs, complaints, accidents, or injuries immediately to the concerned department. 
• Assists with opening and closing all areas as necessary.
• Implement all Fagnoon’ policies and procedures. 
• Any other duties deemed necessary requested from Management.
• Fagnoon’s management has the right to change the job description when needed to meet the work requirements. 

• 0-2 years of experience in front office departments.
• Fluency in English is a MUST 
• Excellent interpersonal skills and ability to communicate effectively with clients at all levels from different cultures and backgrounds, with a strong sense of Customer Service ethics. 
• Proficiency in MS Office and other IT related matters.
• Be result driven and demonstrate personal integrity.
• Proactive approach to problem solving.
• Ability to work as a strong team player in a dynamic, multicultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics.