French Technical Support Engineer

You will be working with our Bulgarian team for a multinational account.
This is a work from home position.

“A Technical Support Engineer 1 typically provides entry-level technical support for diagnosing, replicating, and resolving software and hardware issues.  It includes troubleshooting protocols running on our Client´s hardware to assist Customers with problem isolation and resolution.   
You will also: 
• Resolve Customer problems via the telephone, the web or other support channels.
• Research Customer issues in a timely manner and follow up directly with the Customer with recommendations and action plans. 
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base to provide solutions to customer issues. 
• Create new knowledgebase articles to capture new learning for reuse throughout the center.
• Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications.
• Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments.  Initial focus is on learning our client´s proprietary operating system, and troubleshooting hardware issues.” 

Must be an engineer!
Must be fluent in both French and English