Localization Project Manager

Job Title:	Localization Project Manager
Experience:	5 to 10
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	IT/Software Development, Project/Program Management
Description:	Manage client requirements, needs and requests such as asset management, reporting and meetings. Serve as a primary point of contact to client. Manage client assets & Lead the client post-mortem process. Manage client relationships and provide regular status reports on projects. Maintain positive client perceptions. Address complex client queries and concerns. Escalate to immediate supervisor client issues related to highly complex issues or items which may impact client account. Ensure client satisfaction by proactively seeking and offering solutions. Respond to client requests in a timely manner. Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles. Engage in quotation preparation including complex and strategic requests. Launch and coordinate standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments. Perform administrative duties which include project closures, Translation Memory updates and folder structure maintenance. Produce reports and develop internal post-mortems to help improve processes and reduce risk. Ensure strict adherence to deadlines, budgets and the completion of high-quality deliverables. Ensure the receipt of all purchase orders, approve invoices and escalate payment issues where necessary. Review Profit & Loss schedule for projects. Provide rationale and suggest corrective action for items not meeting budget. Lead the creation of custom workflows and project instructions.
Qualifications:	Three to five years of hands-on experience coordinating projects within the localization or translation industry. Successful customer service/account management experience, generally a minimum of two years. Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.). Demonstrated successful leadership or mentoring experience preferred. Verbal and written fluency in at least one foreign language a plus. PMP Certification a plus. Ability to communicate with, train and lead employees through changes in procedures, client’s requirements, and other production processing issues. Strong organizational skills in a fast-paced, deadline-driven environment Ability to prioritize and coordinate competing work demands and maintain composure under pressure. Fluent communication skills of written and verbal English Ability to report work orally and in writing as required. A team player who can collaborate effectively with a diverse group of individuals. Ability to establish and maintain cooperative working relationships. Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision. Ability to maintain confidentiality of information regarding company financial and other information. Ability to resolve customer service and production issues in a professional and efficient manner. Quality focus and detail oriented.
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