Business Coordinator

FloraDoor online Florist is seeking a business coordinator to perform a variety of tasks. These tasks include, but are not limited to answering customer inquiries in a friendly, polite manner. Coordinate with the florist operations in different cities in Egypt, the delivery staff, third-party delivery and managing an e-commerce system to ensure that customers are satisfied. 
FloraDoor is also responsible for the flower decorations of some luxurious hotels in Cairo and other cities in Egypt, which requires constant following up with the hotels to fulfill their needs.

• Monitoring daily operations of E-Commerce transactions

• Receiving and processing orders in an accurate and efficient manner

• Effectively resolving customer inquiries

• Engaging customers through email and social networks to resolve service issues.

• Following up with customers to ensure their satisfaction

• Managing the E-Commerce Content Management Systems

• Educating customers on using our e-commerce system

• Communicate with third-party delivery regarding service levels and customer issues.

• Coordinating with E-Commerce and Digital Marketing teams

• Coordinating with the hotels management to fulfill their needs

• Providing daily and monthly reports

• Creating and sending invoices for the clients.

• Other duties as assigned

• Excellent written and verbal communication skills “ English” is a must, Russian is a plus.

• Detail oriented, flexible, adaptable, optimistic, dynamic self-starter and high sense of ownership.

• Able to work in a fast paced, detail orientated environment

• Excellent interpersonal and communication skills

• Intermediate PC and PC application skills

• Bachelor’s Degree, 22 to 25 years old

• Polite, friendly attitude to deal pleasantly with customers

• Ability to work under deadlines

• Expert in MS Office and related applications.

• Ability to travel to different cities in Egypt when necessary