Live Ops

 Published Date: October 26, 2021
Job Title:Live Ops
Experience:2 to 5
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support, Logistics/Supply Chain, Operations/Management
Description:
  • Manage day-to-day operations.
  • Create and plan fleet roster on a daily basis to ensure maximum capacity per truck
  • Track orders schedule and make sure that orders are being completed on time.
  • Update slots plan and communicate with other departments to ensure the accuracy of vacant jobs available on daily basis.
  • Dispatch supplier’s order and taking all actions related on Cartona dashboard or Supplier’s Application.
  • Track all item stocks and prices related to the supplier on regular basis.
  • Reduce cancellation due to late delivery and following up with retailers.
  • Achieve the target of productivity and SLA for the fleet set by Cartona.
  • Coordinate with different departments to achieve optimal quality across the board.
  • Facilitate good communication.
  • Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
  • Identify ways to improve customer experiences.
  • Interact with customers if needed, answer questions, and resolve issues.
  • Track and report operational performance.
  • Assist with the implementation of new processes and procedures related to delivery fleet.
  • Analyze the business needs and develop an improvement plan
  • Provide recommendations and suggestions for improvements in any aspects relating to performance.
Qualifications:
  • Excellent Communicator.
  • Self-starter who loves to own things end-to-end.
  • Hyper-Organized.
  • Solutions-Oriented.
  • Customer-Obsessed.
  • Creative and curious.
  • Collaborative.
  • Can manage tasks and projects efficiently.
  • 1+ years of experience in a similar role.
Contact:
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Posted in Customer Service/Support Logistics/Supply Chain Operations/Management