HR & Payroll Application Consultant

• First point of contact for resolution of queries and issues related to the use of HITS System (eg. Payroll, Timesheet and Self-Service, etc.).
• Provide system training to HR and non-HR users on the features of the company services to minimize technical challenges using simple understandable terms.
• Maintain accurate and timely reporting of project activities.
• Install, configure, and troubleshoot software applications.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose software problems
• Handling daily customer technical support cases through phone and email submission and provide a step-by-step guideline for the resolution of a technical issue and follow up to ensure their issues are completely resolved
• Maintain the security and integrity of client database by setting access controls, keeping their information confidential.
• Document and track customer issues using a ticketing system (CRM) to ensure quick resolution
• Ensure compliance with (SLA) Service Level agreement.

Job Requirements:
Education:

• Bachelor’s degree in Commerce, Business Administration, or any relevant fields.
• 1-3 years of experience in a relevant field.

Preferable Skills:

• Very good command of English language (written & spoken).
• Excellent communication and presentation skills, written and verbal.
• Prioritization & Time Management
• Self-motivated with the ability to multi-task in a fast-paced, high volume.
• Outstanding interpersonal and relationship-building skills.
• Ability to solve complex technical subject matter in a clear and easy way to understand manner to both technical and non-technical audiences.
• Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.