Customer Care Team Leader

• Lead the Team of customer care & Social Media Moderators and Operations who is Responding for End-to-End Order Life cycle, starting with answering customer Inquiries on Social media, WhatsApp and Phone calls “both in Arabic & English”, assign all orders to relevant vendors and Follow up till Order Delivery and customer satisfaction surveys
• Help customer with the best choices from the collection of items within the store
• Follow-up daily order delivery process with the all vendor ensuring all SLAs are met
• Set, communicate & Follow KPIs for Team and different Vendors
• Share needed governance reports (excel, ppt ….etc.)

We expect you to be:

• Tackle all daily challenges, Turn to Wins – accept no excuses!
• Have a fighting spirit
• Motivated person & Quick learner
• Have superior Multi-Tasking skills
• Have high communication skills with Team, Management & Clients
• Can handle aggressive customers, complaints, and VIP clients Flawlessly “both in Arabic & ENGLISH”
• Generate new orders and revenues
• Have high presentation skills & experience with MS Office applications for reporting & presentations needed

Notes:

• Candidate shall have at least 5 years experience within similar field, with minimum 2 years leading teams
• Candidate need to provide proven successful records for similar tasks
• Working location: wherever you should be