Customer Service Representative

 Published Date: September 7, 2021
Job Title:Customer Service Representative
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Manage large amounts of phone calls, emails and chatting.
  • Provide pricing, delivery information and perform customer verifications.
  • Responsible for handling angry customers.
  • Manage customer accounts and make sure they are having an easy experience.
  • Identify and assess customer’s needs to achieve satisfaction.
  • provide accurate, valid and complete information by using the right methods. 
  • Record details of all enquiries made by customers and the action taken in it and give it to the upper management.
  • Stick to the known script from the company.
  • Smartly Manage call duration in order to take all the calls. 
Qualifications:
  • 0-1 years of experience in related fields.
  • Bachelor degree required.
  • Can work around the clock.
  • Great communication skills.
  • Professional and representable.
Contact:
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Posted in Customer Service/Support