Marketplace Operations Lead

 Published Date: September 5, 2021
Job Title:Marketplace Operations Lead
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Operations/Management
Description:
  • Lead a team of live operations specialists towards daily execution
  • Lead a team of customer support specialists towards daily execution of inbound calls / chat from
  • customers regarding complaints and follow ups
  • Coordinate weekly shift schedules for the team
  • Build and revise standard operating procedures
  • Lead the teams to achieve set operations KPIs
  • Own the operational execution of partnerships that require different handling procedures
Qualifications:
  • At least 3 years experience in an operations role in a technology-enabled startup
  • At least 2 years experience in leading teams of more than 3 people
  • Strong analytical skills
Contact:
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Posted in Customer Service/Support Operations/Management