TES Incident Management Engineer (German Speaker)

 Published Date: September 4, 2021
Job Title:TES Incident Management Engineer (German Speaker)
Experience:1 to 3
Location:Egypt, Giza
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:

Key accountabilities and decision ownership 

  • Perform fault troubleshooting, identification, and resolution for Vodafone Germany Enterprise  Customers.
  • Solve the Incident within the comply SLA   and meet the  agreed KPI
  • Deal with different Internal Competence Teams  ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
Qualifications:
  • Fluent in German and English (Written and Spoken ) – Minimum C1
  • Good Analytical Skills
  • Excellent Customer Orientation and high communication Skills
Contact:
Apply

Collected from:

Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development