Operational French Team Leader

Job Title:Operational French Team Leader
Experience:1 to 3
Location:Egypt, Cairo
Category:Customer Service/Support, Operations/Management
Description:

Create an inspiring team environment with an open communication culture.

Set clear team goals and assign tasks and set deadlines.

Oversee day-to-day operation.

Discover training needs and provide coaching.

Listen to team members’ feedback and resolve any issues or conflicts. 

Recognize high performance and reward accomplishments. 

Respond to general queries from customers, clients and team members.

Develop action plans to optimize performance and drive continuous improvement.

Qualifications:

Are native (near-native) in French   

Have proven work experience as a team leader.

Demonstrate excellent communication, decision-making and leadership skills .

Are proud of your organizational and time-management skills .

Ideally have previous experience in Online Banking / Banking (a strong plus).

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Posted in Customer Service/Support Operations/Management