Associate – Contact Centre

 Published Date: September 1, 2021
Employer:Commercial Bank of Qatar
Job Title: Associate – Contact Centre
Location:Qatar
Job Type:Unspecified
Category:Customer Service and Call Center
Description: Job DescriptionJob Role:Provide first class customer service on the telephone by answering all calls in a professional manner and resolving queries to the satisfaction of the customer.
Key Responsibilities:
  • Ensure each call is answered in an accurate & professional manner.
  • Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.
  • Maintain statistics on all calls received and pass this information through the system
  • Notify Supervisor and Team Leader of all complaints relating to services, products and delivery
  • Channels immediately.
  • Adhere to the roster and be flexible on shift duties including weekends & holidays
Qualifications:
Education:Bachelor's degree / higher diploma
Experience:Min: 3
Salary:Unspecified
Contact:
Apply

Collected from:

Posted in Customer Service and Call Center