Trainer

Responsibilities:

• Preparing new call center agents by conducting orientation to sales processes and techniques; developing individual coaching plans; providing resources and assistance.
• Training the agents on how to cooperate with clients to determine their needs and provide excellent professional customer service and problem resolution.
• Conducting skills gap analyses to identify areas of improvement.
• Producing physical and digital educational material (e.g. videos and case studies).
• Reporting on the impact of training programs.Monitor sales objectives and results.

We offer:

• Performance bonuses.
• Full Time (5 days/week).
• Transportation arrangements for the convenience of our staff.
• Growth & promotion opportunities.
• Working with industry-leading IT platforms and products.
• Excellent work environment in the top business area at Smart Village.

Fluent English Speaker.

• Experience in Sales/Customer Service BPO.
• Experience with GDS is preferable.
• Excellent organizational skills.
• Solid communication and presentation abilities.
• Additional certification in training is a plus.