Technical Support Help Desk

Job Title:	Technical Support Help Desk
Experience:	2 to 3
Location:	Egypt, Cairo
Category:	Engineering – Telecom/Technology
Description:	Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system updated with Desktop/Laptop technology developments and leveraging as necessary to improve enterprise-wide technical perspectives, standards and solutions for our customers Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Provides technical assistance to other IT team members, teams to ensure that technical assignments are completed in an effective and efficient manner. Design and implement software packaging and patching strategies for Windows and Apple Desktops/Laptops Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
Qualifications:	Creative Problem Solving & Decision Making Proven ability to work effectively in a team setting as well as independently with minimal error and guidance. Pass Practical technical Exam One or more of the following certifications is preferred: A+, N+,MCSE,CCNA Ability to define, manage, and resolve desktop system problems and related network issues. Good Knowledge in maintaining and supporting Virtual Desktops in VMWare and Citrix environments. understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands. Good understanding of different computer systems, mobile devices and other tech products Proficient in Microsoft Office and Office 365 for Windows Proficiency in English Excellent communication skills Strong interpersonal and Excellent Customer Service Skills (internal customer facing role). Ability to communicate a technical message to a non-technical audience, focusing on managing customer expectations. Experiences in Laptop/Desktop Hardware/Software fix Very Good Experience in troubleshooting Windows OS Very Good Knowledge of LAN Network Setup and installation Very Good Knowledge in WIFI configurations Good understating in Scripts and office automation.
Contact:	Apply

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