Grab & Go Operations Manager

Employer:	Light Fields Food Stuff Company
Job Title:	Grab & Go Operations Manager
Location:	Kuwait
Job Type:	Unspecified
Category:	Management
Description:	Responsible for overall operational, financial and management of staff assigned at the Grab & Go outlets.Responsible to ensure all Light Fields Grab & Go outlets achieve sales targets through timely interventions in terms of competitive plans, enhanced product offerings considering customer preferences.Responsible to lead and manage a team of Baristas, responsible for all aspects of day-to-day running of outlets including Sales, Customer Service, quality control, operations, Staff Development, training, provide effective line-management and human resources. Key Accountabilities: · Develop and implement in-store sales and customer service strategy to ensure increase in spend per head year on year, without compromising on guest satisfaction and quality · Establish Grab & Go outlets’ business plans by surveying demand; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates. · Meet Grab & Go financial objectives by preparing strategic and annual forecasts and budgets, analyzing variances; initiating corrective actions; establishing and monitoring financial controls. · Controls purchases and inventory in coordination with Finance Team; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports and taking corrective actions. · Maintain operations by following policies and standard operating procedures, implementing production, productivity, quality, and customer-service standards. · Maintain Customers satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings and initiating improvements. · Ensure that the productivity and quality at Garb & Go outlets remains at high standards and that costs are maintained within limits by planning the resources in the optimum manner. · Stay ahead of the operations through Grab & Go site visits and evaluate Service practices against company standards. · Improve performance by motivation and monitoring staff continuously and investigate and resolve complaints concerning food quality and services. · Supervise quality control and quantities for preparation to minimize wastage, perform frequent checks to ensure consistent high of preparation and services, · Ensure compliance with all health and safety regulation, staff training and development as required and keep records for health inspectors. · Provide reports to Management on a monthly, quarterly and annual basis on, the performance progress, budget variances and expenses. · Collaborate with Brand Management team to plan Marketing activities in order to drive sales for high profitability and improving customer base. · Coordinate with central kitchen for preparation according to production sheets. · Work closely with Purchasing department to ensure correct stock levels are available for products and basic cutlery, packing materials at Grab& Go outlets for smooth functioning with best customer experience. · Liaise with Logistics to ensure delivery of order to Grab & Go outlets as per replenished schedules and consumptions requirements. · Support the Food & Beverage development team in planning and implementation of new ideas and menu specifications based on customer feedback, to ensure they fit with guidelines and are of highest quality. · Consistently review customer feedback on in-store services and product offerings to ensure KPIs are met and undertake initiative to rectify any shortcomings. · Lead coaching and training Grab & Go outlet staff with appropriately skills and product knowledge to offer customer experience of highest rating · Monitor food consumption of each Grab & Go outlet to ensure optimal orders are placed and waste is minimized. Oversee compliance of Grab & Go outlets to brand standards by conducting and managing monthly audits.
Qualifications:
Education:	Bachelor's degree / higher diploma
Salary:	Unspecified
Contact:	Apply

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