IT Specialist – khaltura!

Job Title:	IT Specialist
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	Maintain and support point of sale and back office systems Support new store openings, functionality enhancements and upgrades Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores Provide first level support to customers’ requests Perform diagnostics of customer issues Resolve customer issues by troubleshooting over the phone with customer contacts Refer customer issues to upper level support when necessary On site diagnose, repair and upgrade hardware or software as necessary Ensure accurate documentation of all calls handled Perform follow-up call-backs with customers Keep up-to-date on all Service Desk processes and troubleshooting procedures Negotiating with Consultants and Suppliers for Services and IT Equipment
Qualifications:	Minimum 3 years of help desk support experience is a must; support experience in POS systems will be a plus Fluent in English (both written and verbal), Strong knowledge of Windows server/client operating systems, PC hardware and local area networking Knowledge on SQL and MS Dynamics NAV and AX applications. Preferable having previous experience in the retail sector. Ability to work in a multinational environment Able to travel frequently locally Excellent troubleshooting skills Excellent customer service and interpersonal skills Ability to think logically and work within a team environment Team player and strong in communication
Contact:	Apply

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