E-Commerce Operations Coordinator

 Published Date: August 29, 2021
Job Title:E-Commerce Operations Coordinator
Experience:2 to 4
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Logistics/Supply Chain, Operations/Management, Sales/Retail
Description:
  • Will be using Shopify
  • Prepares orders on a daily basis
  • Responsible for Product Data Entry
  • Communicates with the customer service team to solve customer problems
  • Communicates with warehouse manager to check stock availability
  • Responsible for handling the orders to our Logistic Fleet
  • Maintain daily communication with our distribution centers and ensure that the operation is handled properly.
  • Daily reporting and monitoring of all things operations related
  • Monitor processes related to systems processing, distribution and customer service program.
  • Identify systems disruptions through monitoring aging orders and auditing its order flows
  • Resolve exceptions to the normal order processing and returns workflow.
  • Support project initiatives to drive operational efficiencies and/or an enhanced customer experience.
  • Carries out the processes of Cash on Delivery, approval of Transfer orders, canceling and returning items
  • Ensures that the correct prices are reflected on the site with the relevant units at least once a week.
  • Provides inputs to the digital marketing team
  • Provides the accuracy of daily stock on site and the product control process, if any, and informs relevant teams.
  • Responsible for creating content for new product listings, content includes product name, product description and product details
  • Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid Social Media.
Qualifications:
  • Minimum 1 year of experience in the E-Commerce Industry
  • Experience in operations, order/fulfillment management
  • Excellent written and verbal communication skill
  • Self-Motivated with exceptional problem-solving skills
  • Can Read and Write Arabic & English well
  • Very good computer skills (Browser & Office)
Salary:6000 to 8000
Contact:
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Posted in Logistics/Supply Chain Operations/Management Sales/Retail