Customer Service Specialist

Job Title:	Customer Service Specialist
Experience:	2 to 3
Education:	Bachelor’s Degree
Location:	Egypt, Giza
Category:	Customer Service/Support
Description:	Maintain a level of proficiency dealing with customers. Respond to a variety of customers’ requests through offering on-spot information’s and services. Work on the CRM system and deal with extracting different databases. Revise the order of test book, score sheets and other documentation. Maintain adequate environments to customers especially dealing with furious customers and unpleasant situation. Promote for and sell AMIDEAST services face to face through walk ins, calls, emails, responding to social media inquiries to achieve customer service sales targets. Sustain AMIDEAST services offered according to our policy and regulations. Improve the quality of offered services to suit customers’ needs. Update AMIDEAST templates regularly to determine delivery of valuable information to customers. Maintain an adequate data entry process to serve different purposes. Issue various vouchers through CRM registration and paperwork. Involve in report writing through gathering necessary data. Perform a data analysis of services and marketing, and customers’ needs to attain a superior delivery of AMIDEAST services. Participate in different trainings and meetings to enhance the quality of information given. Independent analyses of various proposals to deliver tasks and responsibilities. Work on multiple projects while performing in project teamwork. Handle all AMIDEAST departments’ needs. Apply evaluation surveyto assess customers’ experience for elevation of services. Deliver an awareness campaign through different communication skills and social media. Update AMIDEAST brochures and flyers regularly. Attend AMIDEAST fairs to present and promote AMIDEAST brand and services.
Qualifications:	Bachelor’s degree and 2 – 3 years of working experience in a related field Sales experience through Face to face and calls if possible, with clear targets, in addition to cross selling & upselling. Proficiency in computer skills, Microsoft office (Word, PowerPoint, Outlook and others) Strong Excel experience, reporting, pivoting, creating dashboards with equations. Face to Face customer service experience Approach more targeted group and deliver AMIDEAST services effectively. Work successfully to elevate AMIDEAST image and enhance customers’ satisfactions. Possess a strong decision making and a problem-solving technique. Acquire a time management, and multi-task skills with an ability to prioritize responsibilities. Attentive to details and possession of ownership responsibilities. Handle difficult situation independently and/or as a part of a team. Maintain a knowledgeable background on different services.
Salary:	7000 to 7000
Contact:	Apply

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